19th August 2016

FAQs

Most frequently asked questions

What latency can I expect?

Latency is low at 20-30ms which is comparable with fixed line broadband.

How can I buy one?

SimRush products can currently only be purchased from our authorised partners. Our partners are able to provide you with the advice you need to ensure you select the correct solution for your home or business. They can also design bespoke solutions for even the trickiest of environments so you can stop pulling your hair out about your connectivity.

Please contact us for details of your nearest partner.

 

Can I have a Static Public IP?

Static Public IP options are available to SimRush customers providing remote access to devices for a variety of purposes.

How do you install it?

The recommended installation location for the outdoor device is on the roof for example attached to your TV aerial pole or a chimney stack. The higher off the ground the SimRush Outdoor device is the faster your speed will be!

To ensure you receive the very best quality connection from your equipment, Installation is completed by one of our accredited installer. Your hardware will be fitted on a date to suit you and to exacting standards.

How does SimRush work?

SimRush uses the latest routing hardware technology and 4G LTE data supplied over EE’s data network. The standard SimRush is shipped with two pieces of hardware, the external radio and the internal router.

SimRush operates as a stand-alone business connection meaning you can confidently replace any poor performing existing connections. However SimRush can also be combined with fixed line, wireless and satellite internet connectivity to give you failover and/or a speed boost when you need it most.

What if I move house or business premises?

No problem! As it doesn’t rely on a telephone connection to operate, you can take your SimRush down from its installation point and take it with you to your new location. If you need help simply give us a call and we can arrange for it to be reinstalled.

Does SimRush work outside of the UK?

Yes it will depending on the frequency availability from local carrier. The SimRush outdoor device supports the popular LTE FDD bands 3 (1800MHz) and 7 (2600MHz).

How data will I use for CCTV monitoring?

For occasional log in use (e.g. 1-2 times per day) will use 2-3Gb per month

For monitoring in non-working hours will use 3-5Gb per month

For monitoring alarms coming through that are then reviewed within normal guidelines will use 5-10Gb per month

Does the outdoor unit have built in lightening protection?

No – Lightening suppression is not supplied with the outdoor unit.

Can I Use VoIP with Simrush

Simrush offers a fast and reliable connection for all VoIP services. It is also a great way to access WIFI calling using a mobile phone.

Can I use Simrush Instead of a Leased Line?

Yes! Many of our customers have chosen to install Simrush instead of a leased line. Not only does it provide fantastic download and upload speeds, but as there are no excess construction charges it is significantly cheaper to install. No tunneling in your garden, Simrush just sits on your roof.

Depending on data requirement it can also offer much cheaper monthly payments than a leased line. The average installation lead time is 10 days, however expedited delivery can be arranged from 48 hours after order.

Why is Simrush better than Alternatives such as Satellite and Wireless?

Simrush offers a cheaper, more effective, and most importantly Superfast alternative to other Rural broadband solutions. Simrush has superior low latency (20-30ms), equivalent to fibre broadband, which enables VoIP services to work reliably and for web pages to load quickly. Because of our unique router which does not require line of sight to the wireless tower, Simrush is much more reliable than its competitors, and unlike them, your connectivity wont be affected by uncontrollable variables like the weather or trees.

What Can You Do With it?

Everything! Email, browsing, data backup, cloud services, VoIP and wifi calling, disaster recovery, remote monitoring, EPOS, credit card machines, inventory management, CCTV. If whatever you need Simrush for involves a broadband connection, it can do it!

Who Uses Simrush?

Everyone! Commercial offices, temporary sites, working from home, manufacturing, shops, mobile outlets, cafes, hotels, restaurants, farms, agriculture, telemetry, CCTV operators. If you’re not one of these, Simrush is still available to you.

How Much does it Cost?

Pricing is based on an initial cost for the hardware and installation fee, then an ongoing monthly cost for data.

We have a range of different hardware models to adapt to different physical and technical requirements. There is a wide range of data packages to suit all budgets.

I want to start accepting card payments at my business premises using a card machine that runs over WiFi. Will this use lots of SimRush data?

Based on research from various card payment providers we suggest data use is about 10-75Kb for each completed transaction.

Is SimRush compatible with social WiFi for guests to my business?

Yes. Should you require the ability to capture client information and usage statistics, we can tailor a custom hotspot for your business.

However, all SimRush hardware comes with a basic secure guest WiFi as standard, so you don’t have to give away your router password to every Tom, Dick and Harriet who visits you and wants to use your WiFi. This keeps the data on your personal devices safe and secure from the nosey parkers you know and also the ones you don’t.

Data Usage & Allowance

How much data does WiFi calling use?

90 minutes of WiFi calling uses approximately 1Gb of data.

Can I buy an unlimited data package?

Currently we are not able to offer an unlimited data package. We can however supply up to 600Gb of data on a single hardware package, giving you the coverage you need without worrying about any additional charges.

If you need more than 600Gb of data you would simply need a further hardware package. Talk to us about our super-heavyweight options.

Can I track my data usage?

Yes. Usage can be tracked via EE’s MyEE app or by going to http://add-on.ee.co.uk/

How do I know how much data I need?

If you already have an internet connection at your premises contact your existing provider who will be able to tell you what you’re currently using.

If you’re a residential user take our Residential Data Use Quiz to get your estimated usage.

If you’re a business user take our Business Data Use Quiz to get your estimated usage.

How can you ensure I don’t exceed my data allowance?

Every data package is capped to the amount of data you’ve purchased. EE will let you know if your data allowance is running out. When your monthly allowance runs out, you can choose to buy a data add-on to keep browsing.

Warranties & Repairs

Does the hardware have a warranty?

Yes! All SimRush hardware comes with the standard manufacturers warranty of 12 months. In addition, free support for the firmware and provision of updates is offered to all customers throughout the 4G data term length up to 24 months.

What after sales support do you provide?

We operate a ticketing system enabling you to raise support tickets and track their status.