Application to EE – Existing Consumer EE Account

If you’re applying as a Sole Trader and already have an existing EE consumer account we will NOT be able to add any small business tariffs to this account. We will need to action a change on your account to move it from consumer to small business. DO NOT contact EE directly, we will complete this change for you.

If you have a consumer account in a personal name but are applying as a Limited company this will NOT affect you.

What you need to do:

  • Complete the ‘Customer Information Form’ using the current account holder’s information.
  • Return to us with one business proof (see below for list of accepted proofs)
  • Complete the e-sign EE contract sent to you
  • Send us an email stating you wish to move your current consumer EE account (including account number) to a small business account.

What happens next?

We submit all the documents you’ve provided to EE for Credit check and request for the change of account type – EE have a 24-hour SLA for completing credit checks. Please do not chase us in the first 24 hours.

EE will then notify us if the change on the account has been successful and if not, what is required to make the change. We will then relay this information to you.

If the change has been successful EE will notify us of the credit check outcome. We notify you immediately of the credit check outcome. The three possible outcomes are:

Credit Check PASSED – This means you have been approved for the addition credit on your account that was requested.

Credit Check FAILED – This means you have not been approved for any additional credit on your existing account.

Credit LIMIT IMPOSED – This means you have been approved for credit, but it is less than originally requested, and a different tariff will need to be selected.

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