8th December 2017

Complete guide to EE

We want to make ordering your SimRush as easy as possible so we’ve put together this handy guide that covers all aspects of the EE application process.

We’re only able to supply EE data sims on EE small business tariffs.

This means we can only supply sims to:

  • Limited Companies
  • Partnerships
  • Sole Traders

SimRush hardware is only supplied and supported when a data sim is purchased from us.

If you purchase a 30-day sim your hardware is supported for the duration you keep the sim. If you cancel the sim contract your hardware will not be supported until a new sim is purchased from us.

If you don’t already have an existing account with EE we’ll need to set you up with a new account.

If you already have an EE Small Business account, we can add any new data sim to this existing account. DO NOT contact EE directly for the sim as we will not be able to provide the hardware unless the sim is purchased from us.

If you already have an EE Corporate account we CANNOT add any of our small business tariffs to this account.

If you’re applying as a Sole Trader and already have an existing EE consumer account in the same name, we will NOT be able to add any small business tariffs to this account. We will need to action a change on your account to move it from consumer to small business. DO NOT contact EE directly, we will complete this change for you.

Application to EE – New EE Customers

What you need to do:

  • Complete the ‘Customer Information Form’ emailed to you
  • Return to us with the relevant business proofs (see below for list of accepted proofs)
  • Complete the e-sign EE contract sent to you

What happens next?
We submit all the documents you’ve provided to EE for Credit check – EE have a 24-hour SLA for completing credit checks. Please do not chase us in the first 24 hours.

When we hear back from EE we notify you immediately of the credit check outcome. The three possible outcomes are:

Credit Check PASSED – This means you have been approved for the credit that was requested.

Credit Check FAILED – This means you have not been approved for ANY credit with EE.

Credit LIMIT IMPOSED – This means you have been approved for credit but it is less than originally requested and a different tariff will need to be selected.

Application to EE – Existing EE Small Business Account

Even if you already have an EE small business account, for each new connection we make on your account we must complete a new e-sign contract and credit check for that new line.

What you need to do:

  • Complete the ‘Customer Information Form’ using the current account holder’s information.
  • Return to us with one business proof (see below for list of accepted proofs)
  • Complete the e-sign EE contract sent to you

What happens next?

We submit all the documents you’ve provided to EE for Credit check – EE have a 24-hour SLA for completing credit checks. Please do not chase us in the first 24 hours.

When we hear back from EE we notify you immediately of the credit check outcome. The three possible outcomes are:

Credit Check PASSED – This means you have been approved for the addition credit on your account that was requested.

Credit Check FAILED – This means you have not been approved for any additional credit on your existing account.

Credit LIMIT IMPOSED – This means you have been approved for credit but it is less than originally requested and a different tariff will need to be selected.

Application to EE – Existing Consumer EE Account

If you’re applying as a Sole Trader and already have an existing EE consumer account we will NOT be able to add any small business tariffs to this account. We will need to action a change on your account to move it from consumer to small business. DO NOT contact EE directly, we will complete this change for you.

If you have a consumer account in a personal name but are applying as a Limited company this will NOT affect you.

What you need to do:

  • Complete the ‘Customer Information Form’ using the current account holder’s information.
  • Return to us with one business proof (see below for list of accepted proofs)
  • Complete the e-sign EE contract sent to you
  • Send us an email stating you wish to move your current consumer EE account (including account number) to a small business account.

What happens next?

We submit all the documents you’ve provided to EE for Credit check and request for the change of account type – EE have a 24-hour SLA for completing credit checks. Please do not chase us in the first 24 hours.

EE will then notify us if the change on the account has been successful and if not, what is required to make the change. We will then relay this information to you.

If the change has been successful EE will notify us of the credit check outcome. We notify you immediately of the credit check outcome. The three possible outcomes are:

Credit Check PASSED – This means you have been approved for the addition credit on your account that was requested.

Credit Check FAILED – This means you have not been approved for any additional credit on your existing account.

Credit LIMIT IMPOSED – This means you have been approved for credit, but it is less than originally requested, and a different tariff will need to be selected.

Application to EE – Existing EE Corporate Account

If you already have an EE Corporate account we CANNOT add any of our small business tariffs to this account.

For us to be able to provide you with a small business sim you will need to:

Move your existing corporate account to a small business account (DO NOT contact EE directly to do this, please contact us) – Please be aware this process is quite complicated and in some situations, will not be possible.

OR

Open a new small business account in another Limited Company, Partnership or Sole trader name (DO NOT contact EE directly to do this, please contact us).

Business Proofs

Lists of acceptable business proofs can be found below based on your company entity.

Do NOT send us two bills (e.g. fixed line bill & utility bill) as we will not be able to submit this to EE.

All business proofs must match the name and address provided on the customer information document.

Anything sent that is not on the lists below will not be accepted by EE as a business proof. To avoid delays in the process please ensure you only send business proofs that are listed below.

If you’re changing your consumer EE account to a small business account EE require a proof to show you’re a sole trader this can be an invoice or bill showing your name T/A your name or bank statement showing business transactions.

Limited Company

Scanned copies of two of the below:

  • UK bank or building society business account statement (dated in last 3 months)
  • Business utility bill OR Existing mobile phone bill in the business name (excluding OUK, T-Mobile or EE bills) OR Fixed line telephone bill in the business name (dated in last 3 months)
  • Business VAT registration certificate
  • Certificate of incorporation or change of company’s name
  • Inland Revenue ID card (registration card)
  • Leasing / rental agreement

Partnership

Scanned copies of two of the below:

  • UK bank or building society business account statement (dated in last 3 months)
  • Business utility bill OR Existing mobile phone bill in the business name (excluding OUK, T-Mobile or EE bills) OR Fixed line telephone bill in the business name (dated in last 3 months)
  • Business VAT registration certificate
  • Certificate of incorporation or change of company’s name
  • Inland Revenue ID card (registration card)
  • Leasing / rental agreement 

Sole Trader

Proof of ID (One from the list below):

  • Driving License
  • Passport

AND your Proof of Address (One from the list below- This must match the address provided in the application document and be dated in the last 3 months ):

  • Utility Bill
  • Phone Bill
  • Bank Statement 

AND your Self-Certification Declaration – you can download a copy here 

SIM Connection

EE have a 24-hour SLA for connecting sims. Please aim to give us 5 days’ notice as to your planned installation date so we can ensure the sim is connected and hardware delivered on time. We connect the sims as close to the date as installation as possible, but please be aware connection can occur up to 7 days before your planned install date.

Once we have confirmation from EE that your sim has been connected we will send you an email stating the same. This email will also contain your EE account number so please keep it safe.

Third Party Authorisation

As an authorised EE dealer, we are automatically given third party access to your EE account. This allows us to obtain billing information, make changes (with the exception of requesting PAC codes or account closures) and add products/ services to your account on your behalf. If you do not wish for us to have third party access on your account you can email thirdparty.opt.out@ee.co.uk asking for our access to be revoked.

Data Usage

The quickest and easiest way for you to keep track of how much of your data allowance you’ve used is to create an account with MyEE.

It’s easy to set up an account, all you need is the associated phone number to your sim card. Please ensure you keep hold of the packet your sim card came in as this is where you’ll find this information. To set up an account or to login please visit https://myaccount.ee.co.uk/login-dispatch/.

If you’ve run out of data you can either visit your MyEE account using the link above or alternatively browse to http://add-on.ee.co.uk/ which will take you to the top up page. Please be aware any top ups made will expire when your monthly allowance is restarted.

Tariff Changes

If you find yourself using more data than you initially thought and keep adding more data to your plan, we are able to complete a tariff change on your account. This is however dependent on certain factors:

  • We can only complete a tariff change if the tariff you wish to change to is of increased value and data size. We cannot complete any tariff reductions.
  • We can only complete a tariff change if your credit limit allows it. If the new tariff you wish to change to exceeds your credit limit we will be unable to tariff change you until you’ve built up a credit history with EE.

Upgrade/Contract end date

Most of the contracts we offer are for a 24-month term, although we do have a limited number of 30-day contracts available.

For 24-month contracts we’re able to upgrade you 18 months into your contract. This means we can re-sign you to any tariff for another 24-month contract and the new tariff does not have to be of an increased value.

FAQs

Who can be listed as a business contact?

Business contacts must be a company director or company secretary (as listed on companies house) for limited companies or the sole trader name as shown on the proofs.

Why do you require my date of birth?

This is not to complete any personal credit checks but rather to verify your identity.

Do I have to pay by direct debit?

Yes – EE require you to set up a direct debit when applying for a new EE account.

I’ve just received a phone call from EE asking me to verify my information, is this legitimate?

From time to time EE applications are sent to the credit referral team who will call you to verify the order you have placed with them for security reasons.  If you’re unable to take the call they will leave a message with a telephone number to contact them back on.

I’ve been notified that my EE account has had a credit limit imposed what does this mean?

This means EE have not been able to provide the required credit for your chosen tariff. If you’ve had this notification we will always offer an alternative tariff that is within your credit allowance. Please note EE are not allowed to disclose to us the reason why a credit limit has been imposed.

I’ve had a credit limit imposed but know I have enough money to cover the monthly cost is there any way to change this decision?

We have no control over EEs decision to provide credit.  We are unable to challenge this decision and are not provided with any information as to why credit might not have been granted.

Why do you not supply corporate data tariffs?

Whilst we can provide corporate tariffs, we tend to find these tariffs are much more expensive than those we can offer on small business. Additionally, we are unable to offer the larger package sizes on EE corporate as the data caps are significantly lower.

You’ve said I can’t have both a consumer and small business account but I already have both?

It is not possible to have both a consumer and small business account listed under the same name. Many people will have a consumer account in their personal name and usually a small business account in their limited company or partnership name.

I’ve got a 30-day sim which I no longer want what’s the notice period?

If you’re past the first 30 days of the contract you can cancel with no notice period. Please just remember that once you’ve cancelled your sim your SimRush hardware will no longer be supported until a new sim is purchased from us. – unless you purchase a product licence.

I have connections with EE that allow me to purchase my own sim, can I do this and use in my SimRush hardware?

Yes  –  you will need to  purchase a product licence.

Can you offer an unlimited data package?

Currently we are not able to offer an unlimited data package. We can however supply up to 600Gb of data on a single hardware package, giving you the coverage you need without worrying about any additional charges. If you need more than 600Gb of data, you would simply need a further hardware package. Talk to us about our super-heavyweight options.